Thank you for choosing CozyLease Furnishings LLC! We are committed to providing you with high-quality home furnishing products. If you are not satisfied with your purchase, our return and exchange terms are as follows to ensure you have a pleasant shopping experience:
Return Policy Return Time: You have 30 days from the date you received the product to apply for a return. Return Conditions: The returned product must be unused, undamaged, and in its original packaging. All accessories, manuals, and warranty cards must be returned.
Return Process Apply for a return: Please contact our customer service team to apply for a return at the following: Email: carlostellez@cozyleasefurnishings.com Phone: (872) 910-7544 Return Authorization: Customer service will provide you with a Return Merchandise Authorization (RMA) number and a return address. Unauthorized returns will not be accepted. Returning Products: Please ship the product with the return authorization number to the designated address and keep the courier tracking number for future reference.
Refund Policy Once we receive the returned item and confirm its returnability, you will receive a refund for the original amount paid. Refunds will be processed within 2-3 business days and will be credited back to your original payment account. Please note that shipping costs are non-refundable.
Exchange Policy Exchange Terms: If you would like to exchange your item for a different style or size after receiving it, you may request an exchange. The item must be unused and the request must be made within 30 days. Exchange Process: Please follow the return process and specify the item you wish to exchange. Once the return is confirmed, we will ship the replacement item and cover the shipping costs for the exchange.
Special Terms Customized Items: Customized or personalized items are not returnable or exchangeable unless there is a manufacturing defect. Clearance Items: Clearance items may not be eligible for our standard return policy, which will be stated on the product page.
Thank you again for choosing CozyLease Furnishings LLC. We look forward to providing you with excellent products and service and look forward to your continued support!
