Welcome to the CozyLease Furnishings LLC website! To ensure a smooth interaction with us, we have provided answers to your questions and related terms below. We hope to provide you with clear information to enhance your shopping experience.
Frequently Asked Questions Q1: How do I place an order? A: You can browse the products on our website, select the products you are interested in, and add them to your shopping cart. Once you have made your selection, click the shopping cart icon and follow the instructions to complete the checkout process.
Q2: What is the order confirmation and shipping time? A: Once you place your order, we will send you an order confirmation via email. Once confirmed, the order will be processed and shipped within 3-5 business days, although the specific shipping time may vary depending on the product type and your address.
Q3: How do I cancel or change my order? A: Please contact our customer service team as soon as possible to process any order cancellation or change requests. Please note that changes or cancellations may not be made after an order has been processed.
Q4: How much does shipping cost? A: Shipping costs are calculated based on your shipping address, product weight, and dimensions. The applicable fees will be clearly stated at checkout.
Q5: How are returns processed? A: Please refer to our Returns and Exchanges page for detailed instructions. If eligible, please return the item within 30 days of receipt. The item must be unused, in its original packaging, and in its original condition.
Account-Related Questions Q6: How do I create an account? A: You can click the “Register” button on our website, fill in the required information, and submit. Creating an account allows you to conveniently track your orders and manage your personal information.
Q7: I forgot my password. What should I do? A: On the login page, click the “Forgot your password?” link and enter your registered email address. We will send you password reset instructions.
Product-Related Questions Q8: Is the product warranty covered? A: All products have different warranty policies. Please refer to the product page for specific warranty details. Most new products come with a manufacturer’s warranty.
Q9: Can I request custom furniture? A: Yes, we offer custom furniture services. Please contact our customer service team to discuss your specific needs and options.
Customer Support Q10: How can I contact our customer service team? A: You can contact us via the following methods: Email: carlostellez@cozyleasefurnishings.com Phone: (872) 910-7544
Disclaimer The above questions and answers are intended to provide general information for customers. Specific situations may vary due to actual operations and policy updates. If you have any questions or need further action, please feel free to contact customer support.
Thank you for choosing CozyLease Furnishings LLC as your home solution. We look forward to providing you with excellent service and experience!
